Clients communicate with the LUNATERRIA team. The team helps them choose a product, confirms the required details and supports each order through delivery of the completed material.
How the team works
The team explains the catalogue, collects any missing information and communicates the confirmed order status. The conversation continues in the same chat, so clients do not need to repeat information they have already provided.
How calculations are performed
Dedicated local calculation modules are used for Western astrology, Ba-Zi, energy calendars and Qi Men. The team prepares the text using only calculated and permitted facts.
How the result is checked
After editorial review, an automated check is designed to detect and block unsupported new facts, fatalistic wording, guarantees, and unsafe medical, legal or financial claims. Ambiguous cases are escalated for additional review. The PDF also undergoes structural and visual review.
Boundaries
Astrological material is a tool for reflection and planning, not an evidence-based way to diagnose health, predict an inevitable event, or guarantee profit, a relationship or a legal outcome. In a crisis or where there is a real threat, contact the emergency services or an appropriately qualified professional.
When an additional review is required
If a request concerns consent, age, payment, a complaint, data deletion or another sensitive matter, the team carries out an additional review. Decisions with legal or similarly significant effects are not made solely through automated processing.